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I am in Nevada but getting a Location Error, what do I do?

  • Updated

The STN Sports app can be accessed outside of the state of Nevada. However, players are unable to place wagers on the app outside of the state of Nevada. 

If you are located in the state of Nevada and are running to a Location Error when trying to access the app, we recommend the troubleshooting steps listed below.

Device Troubleshooting: 

  1. Delete the old STN Sports app from your device
  2. Make certain you are connected to Wi-Fi
    • This can be checked/enabled in your device Settings 
  3. Ensure you are not using a VPN.  If a VPN is on, it masks your location and disable you from using the app. 
  4. The above also applies to all applications that mask precise location/IP address. 
  5. Turn Off and On the location:
    • Swipe down from the top of the screen.
    • Touch and hold Location.
    • If you don't find Location :
      • Tap Edit or Settings VPN 
      • Find Location
      • Geolocation in phone Settings --> “Always while using"
  6. Reset your Modem/Router (if at home/office)

Why you might be getting Geolocation errors while in Nevada

VPNIf you have VPN on your phone it hides your location
Proxy / Spoof / Other masking technologies Similar to VPN any technology, feature, or setting that hides your device, location, or IP address will cause geolocation checks to fail
JailbrokenUsing a jailbroken version of your phone’s operating system causes geolocation check failures 
Bluetooth / Wi-Fi turned offTry turning on Bluetooth and/or Wi-Fi if you’re getting geolocation errors while in Nevada
Location Services OffTurn location services on (See instructions above) 

 

If you are still in need of assistance after following these steps, please contact Customer Service.

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