The camera couldn't capture my ID right, what do I do? September 25, 2023 18:48 Updated If your camera cannot capture your ID correctly, it can be due to multiple reasons: Your phone or browser is not updated to the latest version The phone could not get a good focus on the license or the barcode There may be an issue with the phone, camera lens, or the license itself If the scan fails to work, we recommend trying a few more times. However, if you are still having issues or would like assistance at a casino, please visit your nearest casino. If you have any additional questions, please contact Customer Service. Related articles How do I deposit and withdraw at a Stations property? I already signed up, why do I need to give my information again/come to the book again? I entered my full address and it did not work, what do I do? Why do I need to capture my face?